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Loyalty & Stored-Value Card Solutions. Understand your customers. Influence their spending habits. Improve your overall marketing plan.

Ernex UPDATE
October 2002 Newsletter
Feature Article
CRM vs. Loyalty Programs: Best Friends or Arch Rivals?

The key for success with either CRM or customer loyalty programs is truly understanding customers and their behavior - something even customers have now come to expect.
read more...
Special Report
Ernex on board to provide real-time rewards capabilities to millions of Aeroplan members.

By seeking to adopt Ernex's real-time reward capabilities, Aeroplan will be able to award miles and instant prizes to its customers right at the point-of-sale through its expanding network of participating merchants.
read more...
Nuts N' Bolts
"The Essential Loyalty Program Builder Checklist"

In this issue we have provided a handy checklist for new program operators as a starting point to begin making key decisions about your program.
read more...
What's New
Ernex on board to provide real-time rewards capabilities to millions of Aeroplan members.
read more...

National Hotel Executive recently featured an article [written by Ernex's EVP Products & Marketing, Malcolm Fowler] outlining the 5 critical steps for getting your loyalty program started.
read more...

Ernex showcasing its real-time customer loyalty solutions at the 7th annual FS|TEC,
October 27-30, 2002
read more...

Ernex at the Frequent Travel Marketing Association U.S. Fall Conference
Nov.13-15, 2002
read more...

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What's New - October 2002

NEWS BYTES
The following news bytes are the latest in customer loyalty and customer analytics that have appeared in the past two months:


Ernex on board to provide
real-time rewards capabilities to millions of Aeroplan members.

Ernex , a provider of real-time marketing solutions, today announced that Aeroplan has signed an agreement whereby it will utilize Ernex's real-time marketing solutions to offer immediate reward and recognition programs to six million Aeroplan members.

For Full Story
September 24, 2002



National Hotel Executive recently featured an article outlining the "5 Critical Steps for Customer Loyalty - Getting Started" written by Malcolm Fowler, EVP Products & Marketing, Ernex . Without these practices even the most well-intended customer loyalty program could fail to meet internal expectations, external expectations or both. Before kicking off any customer loyalty program, there are five critical success factors an organization should consider.

For Full Story





TRADESHOWS


Ernex will be showcasing its real-time customer loyalty solutions to North America's top restaurants & hospitality service executives at the 7th annual FS|TEC 2002, Orlando, Florida, October 27-30, 2002.

Come visit us at Booth #1721.
Ernex will also be speaking on an open panel discussion on "Loyalty Programs and the Evolution of the Gift Card"

For more information...





Frequent Travel Marketing Association U.S. Fall Conference, Nov.13-15, 2002 Omni Mandalay Hotel, Irving, Texas

Friday, Nov.15th - 9:00 AM Leveraging Real-Time Transaction Data, by Malcolm Fowler, founder and EVP, Products & Marketing, Ernex , Inc. In his presentation, Mr. Fowler will discuss how leveraging real-time transaction data can provide significant business insights into customer behavior and maximize marketing ROI, all while better servicing customers who make the biggest difference to the bottom line. For more information please visit www.ftma.org.

For more information...



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