Coast Hotels Loyalty Program

Coast Hotels operates its "Coast Rewards" program on Ernex's Real-Time Points platform. Coast Rewards is a premium guest privileges program that rewards customers for their loyalty with bonus benefits and preferential treatment at every stay. Each qualifying dollar customers spend at Coast Hotels & Resorts earns points toward exciting vacation packages, complimentary stays, room upgrades and valuable merchandise. Coast Hotels has over 35 participating locations in both Canada and the United States.

As part of the relationship with Coast Hotels, Ernex also fulfills the initial member welcome kits, reward redemption certificates, ongoing personalized card fulfillment services, manages member statement mailings, and provides location and member support through its Customer Service Center.

"We've found that our customers spend more because of our Coast Rewards program. For example, we have benefited from increased ancillary revenue as our Members are choosing to use on-property restaurants and lounges for meals and entertaining more frequently because they are earn more points by spending more at the hotel. They love the points!"

"Ernex is a good partner to have in the loyalty business. Their knowledge and solicited opinions have much to do with the success of our loyalty program. Most important, the Ernex technology has allowed our program to compete unmatched against the programs of much larger hotel chains."

Jerry Stotler
Director Marketing Programs
Coast Hotels & Resorts

For more information about the Coast Rewards program, please visit http://www.coasthotels.com/rewards

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